POLICY - REFUNDS, DUTIES & TAXES, CURRENCY AND SHIPPING

IF AN ORDER IS PLACED ON OUR STORE BY MISTAKE, NO PROBLEM TO REFUND IF WE ARE CONTACTED IMMEDIATELY.  HOWEVER, THERE WILL BE A 2.7% FEE.   WE ARE CHARGED 2.7% BY GODADDY, OUR SITE HOST, WHETHER OR NOT THE SALE ACTUALLY HAPPENS.  WE HAVE NO CONTROL OVER THIS.   FOR EXAMPLE, A $2092.00 ORDER MADE IN ERROR, COSTS OUR COMPANY $56.48 IN FEES IMMEDIATELY UPON PAYMENT OF AN ORDER, EVEN IF THE PAYMENT IS REFUNDED.  

IF AN ORDER IS PLACED FROM ANOTHER COUNTRY, THE SHIPPING PRICE QUOTED DOES NOT APPLY.  IF WE HAVE TO PROCESS A REFUND IN THIS CASE, THERE WILL BE A 2.7% FEE.  BECAUSE WE ARE CHARGED A 2.7% FEE.  HOWEVER, WE CAN ARRANGE TO SIMPLY BILL YOU THE EXTRA SHIPPING COST SEPARATELY IF YOU WISH AND WE CAN AVOID THE REFUND ISSUE.  WE DO SHIP INTERNATIONALLY JUST NOT FOR THE SHIPPING COST QUOTED FOR CANADIAN SHIPMENTS.  

THERE ARE CURRENTLY DUTIES CHARGED ON PRODUCTS WE SHIP TO THE U.S. IF THEY ARE NOT COVERED UNDER C U S M A.  WE HAVE NO CONTROL OVER THIS.   IF THE PRODUCTS CONTAIN STEEL OR ALUMINUM, THE DUTIES ARE HIGH.  THE SHIPPING QUOTED DOES NOT APPLY TO U.S. ORDERS, WE APOLOGIZE BUT HAVE NO CONTROL OVER IT.  THERE WILL ALWAYS BE MORE DUE THAN THE STANDARD SHIPPING INCLUDED WHICH ONLY APPLY TO CANADIAN ORDERS.  

NO PROBLEM FOR CUSTOMERS FROM  OTHER COUNTRIES TO PAY CANADIAN ON OUR WEBSITE BUT THE SHIPPING WILL HAVE TO BE ADJUSTED.  FOR U.S. CUSTOMERS, DUTIES AND FEES WILL BE FREQUENTLY BE APPLICABLE AND CANNOT BE CALCULATED UNTIL WE HAVE ZIP CODE AND ORDER DETAILS.   

CONTACT US IN ANY CASE DURING OFFICE HOURS MONDAY TO FRIDAY:  902-845-2806.  WE WILL WORK WITH YOU AS BEST WE CAN AND WILL SUPPLY PROOF OF DUTIES AND SHIPPING WE ARE QUOTED FOR YOUR ORDER.